SPECIAL NOTE: Any order changes must be received at least 3 business days prior to delivery. We are unable to honor any notifications received after that time.

PLEASE CALL FOR EXACT SHIPPING CHARGES

All food packages are shipped via FedEx. A Driver Release is put on all packages so that they may be left at the door. If delivering to a multi-unit building, the driver may require someone be present to receive the package in person, so please plan accordingly. No PO Box addresses allowed.

Standard Delivery* – is not available for live lobster packages, only frozen. Shipping takes 1-2 days and deliveries are by 8:00 pm to residences and by 5:00 pm to businesses. Frozen packages should be scheduled to arrive one day prior to preparation to allow thawing time.

Expedited Overnight** – is the method required for all LIVE MAINE LOBSTER packages. FedEx delivers packages by 4:30 pm the next business day after being shipped.

Priority Overnight – is the method required for all LIVE MAINE LOBSTER packages shipping to Alaska, Hawaii, or other remote areas. FedEx delivers Priority Overnight packages by 12:00 pm to city and suburban areas, and 4:30 pm or earlier to remote areas the next business day after being shipped. Live lobster delivery is not available to Alaska, Hawaii, or Puerto Rico; however, we can ship lobster tails and other frozen items. Please call for more information.

Saturday Delivery – is available to most city and suburban areas. Deliveries arrive between 8:00 am and 1:30 pm. Please call to confirm if you are unsure whether your location is serviced.

Ground Delivery – is included in select items and arrives 1-7 days after being shipped. Arrival days are Monday - Saturday.

Sunday and Monday Deliveries – are not available for perishable packages.

TAX: Add 2¼% sales tax on the product total (not including shipping), to any order being delivered into the state of Illinois.

IMPORTANT NOTES

NOTE FOR FROZEN MAINE LOBSTER TAIL & MAINE LOBSTER CLAW ORDERS ONLY (The following does not apply to LIVE Maine Lobster orders): We abide by the national and local laws that apply to our industry. Due to restrictions set forth by the Massachusetts Dept. Of Fisheries & Wildlife, and the New Hampshire Dept. Of Natural Resources, we are unable to ship Maine lobster tails and Maine Lobster Claws to Massachusetts and New Hampshire. If you would like to send lobster tails to a recipient in either of these two states, please choose from another of our tail varieties. If a package substitution is required due to this restriction, please call us, and one of our lobster consultants will assist you.

All live Maine lobster packages must be prepared on the day the package arrives. If you are unsure of your recipient’s plans, we recommend sending a gift certificate. Any other Lobster Gram gift package is always best when consumed as soon as possible after delivery.

We are unable to deliver food packages to PO boxes, FPO’s or APO’s; however gift certificates can be sent via US First Class Mail. We deliver gift packages only in the United States, however gift certificates may be mailed to other countries (as long as they are redeemed in the US).

Major holidays and weather conditions may change delivery availability. Call early to place a Christmas Week, New Year’s Eve, Valentine’s Day, Mother’s Day or Father’s Day order. We may occasionally find it necessary to upgrade your method of shipping at no extra charge to you, during poor weather conditions or busy holiday seasons. This free upgrade does not change the value of the shipping paid on the order and has no cash or credit value. We reserve the right to make product substitutions of equal or greater value, if items become unavailable.